in this difficult time, we want to assure you we are doing everything we can to support everyone working on the sammi brand. we are currently still able to ship orders, however this may take a little longer than usual. our customer service team are on hand to answer any questions you may have.

FAQ

do you ship worldwide?

hell yes - add your shipping destination at check-out

how do I tie it?!

there are multiple ways to wear the scarf - from tied as a bow, to around the wrist, around a handbag etc...it's your call! 

vid on the 'go-to' way to wear: here

can I wash the scarf?

oh yes - but take it easy: a cold hand-wash is best - the fabric is delicate + should be treated with care

where are the scarfs made?

Turkey [it was important to me to keep the manufacturing in Europe]

will there be more designs?

....damn well hope so

why am i having trouble checking out?

it is a requirement to fill out the 'apartment, suite etc...' field. if this is not applicable to your address, please fill in 'n/a' and you will be able to checkout. 

how much does shipping cost?

tracked shipping

United Kingdom (48 hours) £5 
Europe (3-7 working days) £10.50
International** (3-7 working days) £11.50

[NOT CURRENTLY AVAILABLE] untracked shipping*
Europe (3-7 working days) £5.50 
International** (3-7 working days) £5.75
 

*Sammi are not liable for any import or customs duties that your country may impose.

*Please note that international orders can be held at customs and this may delay your order delivery time for up to 30 working days.

**If you select Untracked Shipping at checkout we will not be able to guarantee the safe delivery of your item(s) once dispatched. We will also not be able to access any information on the location of your item(s) once they have left our warehouse.

Sammi will not refund or reship item(s) that do not arrive if Untracked Shipping has been selected.

If the shipping service is unable to deliver your item(s) your package will be returned to our warehouse and you will receive an automatic refund once your item(s) have been processed by our team. If you wish to reorder your items, you can do this via our website. Please check your address is entered correctly and select tracked shipping to avoid your item(s) being undeliverable.

returns and customer service

for returns and customer service, please contact the sammi team at: support@sammi.co

please note items must be returned in their original condition. 

how can I find out more information?

please see our full terms and conditions here.

@sammijefcoate